Contact Us

To reach our only contact center which is located in Mexico please dial…

From USA 1 800 292 9446
From Canada 1 800 421 4161
From UK 800 096 9367
From Mexico 01 800 36 45 600
Or email at: customerservice@grupomayan.com

Hours of operation are Monday through Friday 8 a.m. to 8 p.m. and Saturday 9 a.m. to 3 p.m. CST

Resorts

For more information, we invite you to visit us during your Mexican travels and experience the luxury of Grupo Mayan firsthand.

By using this website, User agrees that Grupo Mayan provides this website for informational purposes only and does not hereby solicit business from the residents of any particular forum or purposefully avail itself of the benefits and protections of the laws of any forum other than Mexico. User acknowledges that Grupo Mayan is located and does business exclusively in Mexico. User agrees that any dispute arising out of or relating in any way to User's use of this site, contact with Grupo Mayan, visit to a Grupo Mayan facility, or any lodging or related services provided by Grupo Mayan shall be resolved exclusively through a conciliatory proceeding before the "Procuraduría Federal del Consumidor" (Federal Consumer's Protection Agency of Mexico), and if such proceeding is unsuccessful in resolving the parties' dispute, through binding arbitration that will occur in Mexico. For further details, please see our Terms and Conditions.

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